New remote sent out to me has no resolved the ‘not responding’ problem. At least once a week the remote just stops working, and you have to turn the v6 box off and back on again by the switch on back of box, for the remote and box to sync again.
Any further ideas on how to resolve this?
My contract with the company has come to an end, and price has shot up by more than £20 a month, so am prepared to quit shortly because of this. The service as it stands is not value for money at this price.
Its a very frustrating problem with the box and remote syncing.
i have spoken to virgin media forum team previously and there only solution was to send a new remote to me, but the problem still exists with new remote.
Virginmedia are not willing to accept responsibility for this serious flaw in their software, and help solve the problem, and so far the forum team on this community site are useless and/or powerless to help with this situation.
The first mention of this problem was first posted in 2017 where they did admit a software upgrade was needed and tech specialists had been informed. Since then nothing has came of it and no solution been found.
i feel this maybe of interest to BBC WATCHDOG as a company like virginmedia shouldn’t ignore a significant software error or indeed ignore genuine customer complaint/grievances.
Please post on this thread if you have any joy with sorting this out. It may help other customers.
I totally agree with this I tried everything that they've told me to do and it is still problematic and it's not just on the one box it's on the same box upstairs as well absolute joke can't turn channel over can't do anything.
The forum team need to stop ignoring us and communicate our problems to head office in order to sort this! By ignoring our complaints on this thread speaks volumes. By denying the threads available where initial complaints were made in 2017 and forum team admitted the problem but now deny there is a serious problem, speaks volumes!