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jace1969
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Remote light wont turn green when trying to pair to t.v.

The remote works fine but when i go through the set up (press clear and tv) it don't flash green so i cant put the code into it to get it to work my t.v,the remote is paired up to work box perfect.

Its a V6 box.

Thanks

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jace1969
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Re: Remote light wont turn green when trying to pair to t.v.

A thing i have noticed is that the remote is faulty as the volume works off and on and the green light does come on but its very/very dull so much you have to look at it in a dark place like put hands over it.

I have been with virgin for day 1,do they reply the remotes if they break.

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newapollo
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Re: Remote light wont turn green when trying to pair to t.v.

Hi jace1969,

Sorry to hear of your issues.

Hopefully a member of Forum Staff can pick this up for you, however it may take a day or two.

You could try the text messaging service.

Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues. You need the TV Faults option.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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jace1969
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Re: Remote light wont turn green when trying to pair to t.v.

So will virgin media send me a new remote,the volume up and down i don't think works or works off and on like you have to press hard and it might work.

I have never had a new remote or any problems with the boxes so this would be the first time.

Thanks

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