Menu
Reply
Jasonplatton1
  • 3
  • 0
  • 0
Joining in
282 Views
Message 1 of 4
Flag for a moderator

Remote issues

I need a new remote who do I order it through. Or can anyone give me the link 4 online chat iv rang numerous times but no answers cheers

Tags (1)
0 Kudos
Reply
newapollo
  • 4.82K
  • 785
  • 1.11K
Superstar
277 Views
Message 2 of 4
Flag for a moderator

Re: Remote issues

Hi Jasonplatton1,

You need the TV Faults option when dialling 150 from your Virgin landline, or 0345 454 1111but best to call at 8am to avoid call queues

You could try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Anne70st
  • 2
  • 0
  • 0
Joining in
270 Views
Message 3 of 4
Flag for a moderator

Re: Remote issues

Not all the buttons on the remote are working so I can’t reset it. Any ideas please

0 Kudos
Reply
Alex_RM
  • 4K
  • 229
  • 304
Forum Team
Forum Team
161 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: Remote issues

Hi Jasonplatton1,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry for the late reply, have you been able to order a new remote since posting?

 

Let me know if not and I can arrange this for you.

 

Alex_Rm

 

 

0 Kudos
Reply