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martin56jones
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Remote has stopped working.

I have gone through the fault checking process. Most of the buttons do not work on the remote. How do I get a replacement?

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newapollo
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Re: Remote has stopped working.

Hi martin56jones,

You need the TV Faults option when dialling 150 from your Virgin landline, or 0345 454 1111but best to call at 8am to avoid call queues

You could try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Since you have posted in the V6 forum you could download the TV Control app which works on that box and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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