We had a tiro box replaced with a V6 -the original same remote was left with us the virgin guy tried to sync the remote to the v6 and the only thing it won't do now is volume control .so we need three remotes one to turn on the Samsung smart tv, one to turn on and adjust the sound through our panasonic home cinema system and the original to rercordand use the V6 functions
Have tried all sync instructions, from Virgin but the remote doesn't,t function in the way the instructions say it should .
Sadly ordering remote controls is something that we are unable to do on here
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