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Katerina-kits
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Remote control

hi, I really need help! 
was watching tv and using the remote as normal, when the program finished I went to change the channel and the remote was totally unresponsive. I’ve rebooted everything, and tried pairing it in the different ways stated but no lights come on at all or flash. I didn’t even realise there were lights on my remote. I also changed the batteries. I have the app for now, but it’s super annoying. Any help would be greatly appreciated. Thank you 

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Pawan_P
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Re: Remote control

Hi there my name is Pawan Paul I am a virgin media technician What I’d suggest is contact customer service to send a replacement 

All and any advice given is based on my experience in the field. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.

 

Fancy £50 off your bill? Ask me how and you might just get it!


Here to help! I'm a technician helping out whilst working from home. Find out more


Katerina-kits
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Re: Remote control

I would love £50 off my bill. How? 

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Anonymous
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Re: Remote control

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aced2703
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Re: Remote control

My son is always dropping ours (every day!!!!). I've had a few replacements from VM just by calling and explaining the remote is not working. I've also bought perfect replacement remotes on ebay for about £5. I always keep a spare now in readiness for the next one my son ruins!!

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Katerina-kits
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Re: Remote control

Thanks for that. I’ll have a look. I can’t even find the phone number to call VM 🤨

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Natalie_L
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Re: Remote control

HI Katerina-kits

 

Thank you for posting.

 

Have you been able to speak to the team regarding the remote control?

 

If not please do let me know and I will take a look from our side 🙂 

 

Thanks 

 

 

Nat
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