I recently had my tivo box upgraded. It did not come with a new remote and the present one (14 years old) has a poor response. Can someone at Virgin help.
[MOD EDIT: Subject title changed for clarity]
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That's a very old remote, hope you've changed the batteries to see if that improves teh response.
You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link Order new remote
If the links aren't working either clear your cache and cookies or try a different browser
You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues
For now you could download the TV Control app and use that temporarily until you receive a replacement remote. It should be an improvement instead of relying on your current remote.
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Hope your okay
Can I just ask if you have been able to get a new remote ordered and have you managed to download the App
No I have not been able to order a new remote for the tivo box. When navigating through the My Virgin Media website to order one I meet broken pages.
I would be grateful for any help. Thanks D
Thanks for coming back to us.
I shall send you a PM to assist further.
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