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davilows
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Remote control poor response

I recently had my tivo box upgraded. It did not come with a new remote and the present one (14 years old) has a poor response. Can someone at Virgin help.

 

 

[MOD EDIT: Subject title changed for clarity]

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newapollo
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Re: Remote control poor response

Hi @davilows 

That's  a very old remote, hope you've changed the batteries to see if that improves teh response.

You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

If the links aren't working either clear your cache and cookies or try a different browser

You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues

For now you could download the TV Control app and use that  temporarily until you receive a replacement remote. It should be an improvement instead of relying on your current remote.

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

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Gareth_L
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Re: Remote control poor response

Hi davilows

Hope your okay 

Can I just ask if you have been able to get a new remote ordered and have you managed to download the App 

Gareth_L

davilows
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Re: Remote control poor response

Hi Gareth

No I have not been able to order a new remote for the tivo box. When navigating through the My Virgin Media website  to order one I meet broken pages.

I would be grateful for any help. Thanks D

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John_GS
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Re: Remote control poor response

Hi @davilows

Thanks for coming back to us.

I shall send you a PM to assist further.

Best,

John_GS
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John_GS
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Re: Remote control poor response

Thanks for joining me on PM @davilows and allowing me to sort this out. Anything else you need in the future, just pop us a public post and we'll assist 🙂 

Kind regards,

John_GS
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