Virgin Media Community

[PM76]

My V6 remote is no longer talking to my Tivo Box.

Batteries have been changed. Light comes on but I cannot get anything to change on the tv and Im stuck on the home screen options page.

Help please.

[newapollo]

Hi PM76,

Follow the instructions on the following help page  tv-remote/not-working-v6 

If that doesn't work there's a link on the final page to order a replacement remote.

Also on the last page is a link to download the TV Control app  which you can use as a temporary means of controlling the V6 until you receive a replacement

[japitts]

You've referred to TiVo & V6 boxes, and the two are different beasts.

A V6 needs connecting to your homehub to allow internet connectivity, and the TV Control app is a potentially useful interim measure.

A TiVo has no such requirement and the TV Control "remote app" will only work if the box is connected by Ethernet. If not, there's a row of buttons on the front middle that provide you with at least the basic controls.

You can view the 2 boxes here if you're unsure which one's which.

[Serena_C]

Hi @PM76

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the remote control issues you are experiencing, I'm sorry to hear that you are stuck on the home screen options page.

Firstly, please can you clarify - do you have a V6 TV box or a TiVo TV box?

Have you tried following the troubleshooting steps on what to do when you remote doesn't work here?

Were you able to download our TV Control App and use that as a remote instead? Please visit https://www.virginmedia.com/help/virgin-tv-using-tv-control-as-a-remote for more information on how to do this.

Best wishes,

Serena