Remote control for TV

[Cairns]

How do I replace remote control for TV, it no longer works

[newapollo]

Hi @Cairns 

Do you mean a replacement remote for the V6 box?

If so then you should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

If the links aren't working either clear your cache and cookies or try a different browser

You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

[Cairns]

I've been a telecoms engineer for 28 years , i just need I a number so I can talk to someone, I work away from home a lot, I don't need a forum , my box needs replaced along with a new remote control, i need a contact number apart from 150. ?

[roy247 · Accepted solution]

As newapollo said you can call Virgin on 0345 454 1111 to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

If you say what problems you are having with the box and remote then possibly the forum team can help if you have to wait too long to speak to someone on the phone.

[Ayisha_B]

Hi 👋 @Cairns,

Welcome to our Community Forums and thanks for your post. 

Sorry to hear you're having some issues with your TV box and remote. 

I've not been able to locate your details on our systems so just checking in to see if you managed to speak with the team to get this sorted?

If you still require help, let us know.