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Remote / Netflix issues

My virgin remote works perfectly watching normal TV but when I sign into Netflix using the app on Virgin(which all works fine) the screen tells me this program not available at the moment please choose another same appears when doing this. The TV remote (Panasonic) works perfectly and we watch Netflix no problem. Tried the iPad control and iPhone neither worked at all. Have switched system on and off and solved the problem for a couple of hours before reverting to not working. Searched internet but couldn’t find an answer. V6  plugged into tv direct and router hard wired, also tried hdmi cables reversed and new, everything has been working perfectly for a year.

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Re: Remote / Netflix issues

Thank you for the post Harvey01 and welcome to our community.

 

Could you please run a pin hole reset of your Hub and a reboot of your Tivo box? 

You can also run through the below steps:

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Let us know how this goes. 

 

Thank you, Emily.

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Re: Remote / Netflix issues

Hi Emily, Have done this and all fine so far, last time I did a reset it reverted back to not working later that night. Will let you know if that happens again.

Many thanks

Gary
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Re: Remote / Netflix issues

That's no problem keep us updated. 

 

Thank you, Emily.

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