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chris_molyneux
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Remote Control

I've had my V6 box for years now, and the remote control is feeling its age. Buttons worn out and the back is broken. Can you request a new one online anywhere or do I have to call through to the helpline? 

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newapollo
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Re: Remote Control

Hi Chris_molyneux,

You need the TV Faults option when dialling 150 from your Virgin landline, or 0345 454 1111but best to call at 8am to avoid call queues

You could also try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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