My remote control is completely knackered. I've done what's recommended but still not functioning. Tried to download the APP on my phone and has difficulty accessing my box. Please send me a replacement remote control . I have a TIVO box. Help!
You need the TV Faults option when dialling 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues
You could also try the text messaging service. Just send a text with a description of new remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali