Virgin Media Community

[Poddys]

Our Virgin TV cable comes in the front of the house but that room is being re-purposed so we need to move our V6 box to a new room at the back of the house. That will I assume require a new TV cable to be run around the outside of the house from box outside the front of the house to the new location.

This new location won't be ready for another 2-3 weeks (still has to be plastered etc), but I wondered what the lead time might be, as ideally we would like to move our V6 box and use it as soon as we can move into the new room.

Also wondered about the cost of getting this done, whether it's a standard charge etc?

We still want to leave the existing TV cable in place so we can in future have live TV in both rooms. I know technology is changing with 360 etc, just wanting to keep our options open.

Thanks

[japitts]

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@Poddys wrote:

Also wondered about the cost of getting this done, whether it's a standard charge etc?

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I think I answered this in post-2 above.. "First the easy one - relocating any VM connection points can be done, you'll need a non-fault tech callout to make changes to your cabling or connections - this is a flat £25 and can be arranged either by calling in (on the usual number) or waiting here for staff to pickup."

[Poddys]

Thanks. I wasn't sure about the price, £25 isn't too bad.

I don't have a date yet, but might give them a call anyhow and see what the lead times are. Last time we tried to make changes when we moved house, a nice person in India sorted it all out for us and 2 days later everything went dead - tv, phone, internet, not 3 weeks from then. So a little wary...

[Poddys]

Quick update...
The engineer came yesterday, really nice guy. Did a great job of running the cable where we wanted and it's all working perfectly.

[Zach_R]

Hi @Poddys,

Thank you for the update. I'm really glad to hear that this has now been resolved for you.

Please do let us know if there's anything more that we can help you out with.
 

Thanks,