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Ailsa9999
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Recordings

Just got new v6 box and all recordings gone. Did I see that recordings can’t be transferred 😞 

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rickmac01
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Re: Recordings

Recordings cannot be copied to a new V6 box, but some settings can. Hope the following helps.......

 

What can be copied?

The settings you can copy are:

  • Series Links
  • Thumb ratings
  • Auto record Wishlists

NOTE: Existing recordings cannot be copied between any Virgin TV box. Copying Series Link settings between a Virgin TV V6 or TiVo box will apply for future recordings only.

How to copy settings

To copy settings you'll need to use a browser. You can't copy settings using the Virgin TV Control app.

If swapping a Virgin TV V6 or TiVo for a new box, you can copy settings within 14 days of getting your new box, after that your settings from the box that’s been replaced won’t be available.

To copy settings:

  1. Go to manage-virgintvgo.virginmedia.com/tivo/boxswap
  2. Sign in with your primary My Virgin Media username and password
  3. Choose the Virgin TV V6 or TiVo box you’d like to copy the settings from. If your box has been replaced it can take up to 48 hours to show here, so you may need to check back if it doesn't appear
  4. Choose the Virgin TV V6 or TiVo box you’d like to copy the setting to
  5. Select the settings you’d like to copy