Recordings "stuttering" on playback

[PaulCarr]

Any new recordings on my Tivo box are unwatchable on playback due to "stuttering".

The picture jumps and the sound keeps breaking up. I'm getting the same problem if I rewind live TV too. 

I can see other community members have had this issue previously. How can I resolve this please?

[LittleMick73 · Accepted solution]

Hi it sounds like the hard drive is failing, phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV faults route.Regards Micky

[japitts]

To expand on the advice given... you've not explicitly said, but check that live TV works ok - this proves your signal feed.

Pausing & rewinding live TV is effectively a recording and uses your hard drive in the same way, so if that's problematic then yes - you have a hard drive fault. It can't be repaired and will mean your box being replaced.

You can either call in (150 from a VM phone, 0345 4541111 from any other phone) and follow the options for "I have a fault with my TV service", or wait on here for staff to respond, that may take a few days.

[PaulCarr]

Thanks Micky. I thought that was the likely issue. 

Much appreciated. 

[PaulCarr]

Thanks Japitts. Much appreciated.