Normal TV is fine, but any recent recordings are affected. Seems to be programmes recorded when I’m not home? Wondered whether VM reduce people’s internet strength when they think you’re not using it? And getting through on the phone is really difficult.
Your live TV doesn't come over the internet, recordings you make are put onto your box's hard drive and played directly from there - so no, your internet isn't even involved.
What happens if you're watching live TV (which you've said is fine) but then pause or rewind it? I suspect that'd be affected too? If so, it's indicative of problems with your box's hard drive - that will only get progressively worse and (eventually) die completely.
You have a few options for reporting faults..
1: Use the text messaging service, 07533 051809 - this may take a few days
2: Wait on here for VM staff to respond, currently this takes around a week.
3: Be patient & persistent with calling 150. It probably is the quickest way, but Virgin undoubtedly have issues with call queues at the moment.
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