Recordings not able to view or delete

[frost2029]

Vs5500 is the error box 18% memory plenty of recordings but all of a sudden can't access them. Can't even load the screen to select them. 

Called virgin media technical support 

[frost2029]

Boxes connected via cable technician suggested switching to Wi-Fi which was done no change. TV channels play fine but can't access recording internet working fine on phone. Best guess corrupted hard drive I've run diagnostics that showed no issues. Any suggestions

[japitts]

You've posted in the V6 forum, but VSxxxx isn't a TiVo-software error code. I suspect you have a TV360, which is different to a V6 but does have CSxxxx format error codes. Can you confirm? https://www.virginmedia.com/care/tv-fault/which-tv-box 

Also you say you've contacted VM, but not what the outcome was?

[Matthew_ML]

Thank you for reaching out and I am so sorry to hear this frost2029.

I am going to send you a PM so we can look into this for you.