Virgin Media Community

[carra]

Watching recordings at 1am, the thing kept freezing. The message on the screen says network too slow. Try using a ethernet cable. I have 3 tv boxes, all hard wired via a HDMI cable, so why should the recordings be slow due to slow network. A slow network should only affect mobile devices such as laptops, tablets, phones. Yes???

[newapollo]

Hi carra,

Did you try reconnecting your V6 box to the network?

Help & Settings > Settings > network >

then either Connect to the Virgin Media service now,

or View Network Diagnostics >Test Connection

You can also check the internet speed of the box

To run the speed test with your remote.

Home > Help & Settings > Help > Our Other Products > Broadband > Take a Speed Test > Press Play (DO NOT PRESS OK)

[japitts]

Did you say you were getting these errors while watching recorded programs? On the same box as they were recorded, or is this box-box streaming?

[carra]

Yes. It was actually box to box streaming. 

[John_GS]

Hi carra

Thanks for posting and apologies for the service issues you're experiencing. I've ran some checks today and can see there's a performance issue with the box, which requires a technician to attend. 

I'll PM you now to arrange. Kind regards,