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Recordings and paused live TV are scrambled and unwatchabke

Hi all.

New virgin customer and after a month my V6 box is having issues. Some recordings are fine but some when you play them are pixelated and broken up and barely play. One seemed to half the screen showing what was just on live TV!

Paused motd this morning for 1 minute, when I clicked play I just got a scrambled mess!

Seems the same as this thread: https://community.virginmedia.com/t5/Virgin-TV-V6/V6-Box-recordings-are-breaking-up/td-p/3545881/

So do I need a new harddrive and or V6 box?

Thanks

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Re: Recordings and paused live TV are scrambled and unwatchabke

Hi virgin will replace the box, they don't work on bits of them in people's homes, having said that it sounds like a signal level issue which requires an engineer to come to you and ajust the levels, I would be inclined to phone and go down the TV faults route and they will check the levels while you are on the phone and if necessary arrange for one.Regards Micky
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