Virgin Media Community

[Garymcquade]

Hi, when watching shows I have recorded or paused, I experience a stuttering, almost buffer like playback, with the show pausing randomly, playing the same segment repeatedly on a loop.

In the case of recordings, this renders shows unwatchable due to the constant interruption. The same issues are present watching a paused show, but can be overcome by sacrificing the paused portion and returning to live TV.

Naturally this is not the service I have signed up and pay for.

Can anyone help?

[japitts · Accepted solution]

If live TV is ok, but recorded and delayed TV is problematic, this would suggest your hard drive has problems.

These are only likely to get progressively worse, and eventually cause the box to fail outright.

Call into VM and report the fault. 150 or 0345 4541111

[Garymcquade]

Thank you. I have tried calling, but can't get through to a human.