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Sarita1
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Received new Virgin box

Good evening 

received the new V6 box as per order, however there is no new remote control in the box. 
The old remote does not work and hence cannot use the new box. 

please advice and help. 

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newapollo
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Re: Received new Virgin box

Hi Sarita1,

You need to  reset the original remote and force a re-pair.

Press TV and Clear at the same time until the light on the remote flashes green.  Then press thumbs down 3 times followed by OK twice.  

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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BenMcr
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Re: Received new Virgin box

You don't always have to do a full remote reset as that will get rid of any TV volume control settings too.

You can do this instead https://www.virginmedia.com/help/virgin-tv-pairing-tv-remote

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I work for Virgin Media - but all opinions posted here are my own
newapollo
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Re: Received new Virgin box

Cheers for the additional info BenMcr.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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