received the new V6 box as per order, however there is no new remote control in the box. The old remote does not work and hence cannot use the new box.
please advice and help.
You need to reset the original remote and force a re-pair.
Press TV and Clear at the same time until the light on the remote flashes green. Then press thumbs down 3 times followed by OK twice.
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You don't always have to do a full remote reset as that will get rid of any TV volume control settings too.You can do this instead https://www.virginmedia.com/help/virgin-tv-pairing-tv-remote
Cheers for the additional info BenMcr.