Virgin Media Community

[Kfitz84]

My tv box keeps rebooting itself repeatedly. It ‘starts up’ and then reboots itself straight away and repeats this process repeatedly. Any way I can correct this? I have completed all the recommended instructions and nothing changes.

[japitts]

You've not said what those recommendations were that you've tried, but I'd suggest that a box that won't reboot or is stuck, has a fault.

I'd recommend calling (150 from a VM phone or 0345 4541111 from any other phone) to report the problem. Or you can wait on here (may be a day or so) for staff to respond.

[Alex_RM]

Hi Kfitz84,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've had some issues with the TV box. 

I've been able to locate your account using your forum details, and it does look like an engineer is required.

I'll need to confirm a few details with your first so I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm