Really bad pixalation on HD channels. Have switched both boxes off at the switch on the back and re-started, but the issues remains. Have run online diagnostics from these pages an no fault is found(?). The reason I left Sky was for this issue and I don't expect this to happen on a fibre optic cable. Especially for the amount of money you take from each month!!!!
Hi this usually indicates a signal level issue, phone go down the TV faults route they can check the levels while you are on the line and if necessary arrange for an engineer to adjust the levels between your box and the street cabinet.Regards Micky
As Micky has already mentioned but I'll go a little further if it's ok... pixellation is how a digital TV system exhibits signal issues. So on any digital TV system, the cure to pixellation is to resolve the underlying signal issue.
In VM's case this will either be a fault on your box, or a cabling issue somewhere - VM's diagnostics can start to determine this, once they're made aware you have a fault. This means a call to TV faults on 150 (or 0345 4541111) and follow the option for "I have a fault with my TV service".
In the meantime, are there any particular or specific channels that are worst affected?
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The engineer came out last Friday and made off the connections on the cables to the splitters and the boxes. However, the problem has re-occurred again. The pixel isati9n is has returned. We are really getting feb up with it now.
The engineer came out last Friday and made off the connections on the cables to the splitters and the boxes. However, the problem has re-occurred again. The pixelisation is has returned. We are really getting feb up with it now.