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BradTRC
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Message 1 of 23
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Really bad picture on all Virgin boxes

Hi all,

My 2 Virgin boxes have the worst quality of SD channels. For SD channels I have to use my old Sky box, this is really bad. Please help, thank you.

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David_Bn
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Message 2 of 23
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Re: Really bad picture on all Virgin boxes

Good Afternoon BradTRC,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with your set top boxes.

 

How are things looking since your most recent post? I've attempted to find your account to check out the state of the equipment but have not had any luck.

 

Have you checked the service status page? This will advise you of any outages and will give you an estimated fix time and date - http://virg.in/service or call our Service Status Line 0800 561 0061 for an update

 

Kindest regards,

 

David_Bn

 

 

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BradTRC
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Message 3 of 23
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Re: Really bad picture on all Virgin boxes

Still really bad, been using my Sky box with my sisters subscription.

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David_Bn
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Message 4 of 23
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Re: Really bad picture on all Virgin boxes

Does this effect all SD channels or is this just specific ones?

 

Do you have picture quality issues when watching recordings?

 

Are all cables plugged into the back of the Virgin Media set top boxes and the TV nice and tight?

 

Kindest regards,

 

David_Bn

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BradTRC
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Message 5 of 23
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Re: Really bad picture on all Virgin boxes

Yes, it’s not really picture quality issues, it’s not clear and blurry but no and yes.

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David_Bn
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Message 6 of 23
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Re: Really bad picture on all Virgin boxes

Can you please provide me with a picture of the TV when it's playing on the SD channel so I can get a better understanding of the overall quality?

 

Thanks

 

David_Bn

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BradTRC
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Message 7 of 23
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Re: Really bad picture on all Virgin boxes

I don’t have a device with a camera, I do apologise. Sky’s quality is better personally.

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Roger_Gooner
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Message 8 of 23
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Re: Really bad picture on all Virgin boxes

What's the make and model of your TV?

And what V6 video output settings do you have?

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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BradTRC
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Message 9 of 23
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Re: Really bad picture on all Virgin boxes

The make is Samsung, no idea what the model is, I think it is 32’. I think the video output is 1080i.

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LittleMick73
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Message 10 of 23
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Re: Really bad picture on all Virgin boxes

Hi i think you are better off on the phone then they can ask you on a one to one basis to describe the problem. Regards Micky
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