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Re

Mccormick
Joining in

My box is not working 

4 REPLIES 4

SpacePhoenix
Fibre optic

@Mccormick wrote:

My box is not working 


Any error messages displayed on screen?

Mccormick
Joining in

I need new box thanks 

japitts
Very Insightful Person
Very Insightful Person

What box, and in what way?

Some information and detail would be helpful, to best advise.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums @Mccormick, and a very warm welcome to you!

Sorry to hear of the issues you've experienced with the set top box.

Can you please expand on this for us?

Are you able to view any services, or are there particular services you're experiencing issues with?

Does this issue refer perhaps to live TV or recordings?

Kindest regards,

David_Bn