We had problems tonight with this. First attempt the virgin into video came on and it didn't load. Switched box off, reloaded episode 1 and it worked fine, but there was no virgin video intro, straight into the sky one intro.
2nd episode didn't load.
On demand has been crap lately. Run a test and got v217 error code which I believe means I need to call virgin. Great that's hours on hold.
Anything I can do to resolve issue myself?