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Yardstick
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Re: resident alien

a week ago

We had problems tonight with this. First attempt the virgin into video came on and it didn't load. Switched box off, reloaded episode 1 and it worked fine, but there was no virgin video intro, straight into the sky one intro. 

2nd episode didn't load.

On demand has been crap lately. Run a test and got v217 error code which I believe means I need to call virgin. Great that's hours on hold. 

Anything I can do to resolve issue myself?

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japitts
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On Demand problems

a week ago - last edited a week ago

Is this a TiVo or V6? Check here if you're not sure.

https://www.virginmedia.com/help/virgin-tv-error-codes/v217 is as good as anywhere to start.

Are all VOD programmes affected, or just particular ones?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Yardstick
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Re: On Demand problems

a week ago

It's a V6 box. I saw the page you are linking to earlier but couldn't see any information...have I missed something?

iPlayer worked, but stuff in sky one and ITV2 has been hit and miss with loading programmes 

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