I'm having the same issue - have tried to trouble shoot all advice on website and have also tried to contact through telephone and message with no joy. New box delivered 20/10/20 and doesn't work already. Not too impressed at the moment.
Hi fatgurl, thanks for posting and welcome to our community.
Sorry to hear you're having issues with your V6 box. I would like to take a closer look at this on your behalf. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.