Thanks for posting back to us with the updates, we really appreciate it. Remotely looking from our end with the details you have provided we can see that you have already called us regarding this issues and we were monitoring the situation for you. As its not resolved the issue we will need to book an engineer to come and take a look for you.
We will need to confirm your address before we can book the technician, so I will pop you over a private message to take some details. Please click on the purple envelope to accept the chat.