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Craigmdee67
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Re: V6 pixelated playback issues

Exactly the same - jumpy recording and audio -  pixelated playback.

what’s the solution???

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japitts
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V6 pixelation issues

@Craigmdee67 

Rather than adding "me too" to someone elses thread, it's far better to start your own - with details of your issues - amongst other things, it saves replies getting confused.

You've mentioned having problems with pixellated pictures on recordings. Does this affect live TV? How about if you pause and rewind live TV?

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Craigmdee67
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Re: V6 pixelation issues

Only when attempting to watch recorded programs

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japitts
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Re: V6 pixelation issues

And is this affecting all new recordings or just particular old ones?

Recordings use your hard drive in exactly the same way that pausing & rewinding live TV does - so if there's HDD problems, both will be equally affected.

If you have problems with live TV, then those will also show in the recordings.

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Craigmdee67
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Re: V6 pixelation issues

Actually recent ones - older ones play fine - no issues with live tv

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Jodi_S
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Re: V6 pixelation issues

Hi Craigmdee67,

 

Thanks for posting back to us with the updates, we really appreciate it. Remotely looking from our end with the details you have provided we can see that you have already called us regarding this issues and we were monitoring the situation for you. As its not resolved the issue we will need to book an engineer to come and take a look for you.

 

We will need to confirm your address before we can book the technician, so I will pop you over a private message to take some details. Please click on the purple envelope to accept the chat.

 

Kind regards Jodi.

Jodi_S
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Re: V6 pixelation issues

Thanks for the update Craigmdee67,

 

Please let us know how the phone call goes from our team. If you need any further help or assistance please come back to us through this channel. 

 

Kind regards Jodi. 

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