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Re: V6 boxes not connecting to media services

amidgley
Tuning in

on ‎30-11-2023 23:35

I have an M58 error today.  One box.  Annoying.

And the VM website page is still missing.

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎30-11-2023 23:39

Post moved to a new thread.

M58 is usually an account related error, have you recently made any changes or been offered a conversion to TV360?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ayisha_B
Forum Team
Forum Team

on ‎03-12-2023 11:12

Hi @amidgley 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you are getting the M58 error. This means the TV box hasn't been connected to the Virgin Media network for over 30 days.

Please follow the steps 👉 here to help get things fixed. 

Let us know how you get on!

Ayisha_B
Forum Team

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