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Shuffler
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Re: V6 box stuck on starting up screen

I have the same problem. Phoned virgin who said they will send an engineer out . Still waiting and not even a phone call . 
Disappointed with the service yet again ! 
Paying for full package and don’t think I’ll be renewing!

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japitts
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V6 box stuck on starting up screen

@Shuffler 

Better to start your own thread than add "me too" to someone elses..

If VM have booked an engineer for you, this should show in your myVirginMedia online account under "my appointments". Does it?

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Shuffler
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Re: V6 box stuck on starting up screen

Just checked . Nothing there !

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japitts
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Re: V6 box stuck on starting up screen

In that case, stick around here and VM staff should respond to your post in a day or so.

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Shuffler
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Re: V6 box stuck on starting up screen

Just off the phone with VM . They have now booked an engineer which is showing in my appointments. 12.00 - 16.00…..

I thought something was wrong when nothing was showing up in appointments.

Many thanks for the guidance!

Cheers Paul

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Steven_L
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Re: V6 box stuck on starting up screen

Hi @Shuffler

 

Welcome to the community and thanks for getting in touch with us here, I'm sorry to hear that you're having issues with your TV box.

 

Did the team confirm the appointment date and time for the visit to your home?

 

Regards,

Steven_L

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Shuffler
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Re: V6 box stuck on starting up screen

Yes indeed, thanks!

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Shuffler
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Re: V6 box stuck on starting up screen

Big thanks to the VM engineer who supplied and fitted new box today. Pleasant and professional…… back up and running👌

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David_Bn
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Re: V6 box stuck on starting up screen

Thanks for the update Shuffler and we're pleased to hear your experience with our engineer visit was a good one

 

Do feel free to come back to us if you have any further issues

 

Kindest regards,

 

David_Bn

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