Menu
Reply
Dave_H62
  • 1
  • 0
  • 0
Joining in
268 Views
Message 1 of 2
Flag for a moderator

Re: V6 box stuck in a welcome screen loop

I have just got a new v6 box and have the same issue. Is getting a replacement the way to fix it. 

0 Kudos
Reply
japitts
  • 13.38K
  • 1.82K
  • 2.97K
Very Insightful Person
Very Insightful Person
262 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: V6 box stuck in a welcome screen loop

@Dave_H62 

I've moved your "me too" post to a new thread... yes, if your box won't start up then calling VM to report it faulty is the best way to go. It probably needs replacing, but VM faults can arrange that if necessary.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks