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Hollija
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Re: V6 box recordings breaking up

Hi Emma!

 

My V6 box has started to stutter / judder on playback of recordings.

I am Virgin Media customer for two years…

Older recordings are fine, but any recent ones (for a week or two) are unwatchable as both sound and vision are stuttering and intermittent. Same happens when I rewind few minutes back on the Live TV and watch the recorded part.

If anyone can assist or has any views then I would appreciate input.

If this is a hardware issue then I would request that VM looks to replace the V6 box.

Thank you!

Holly

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japitts
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Re: V6 box recordings breaking up

Hi hollija

It sounds like your box could potentially have an issue with the hard drive - meaning any program played back from the HDD (recorded or paused live) is affected, but live TV & VOD is fine.

I'd recommend you call TV Faults on 150 (or 0345 4541111 from any other phone) and report this - that'll probably be the quickest way to get this raised. If it is an HDD issue, then C/S can arrange a box swap.

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