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ChrisHobbins22
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Re: V6 box keeps cutting out

I am currently having the same issues. I have done what has been suggested here. Help! 

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japitts
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V6 box keeps cutting out

@ChrisHobbins22 

Rather than add to a (long-since solved) post... it's far better to start your own!

What are the issues you're having with your V6 box?

 

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ChrisHobbins22
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Re: V6 box keeps cutting out

When watching TV, I lose signal and sound then It comes back. Then after a few minutesit goes again, It happend 5 times last night. 

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japitts
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Message 4 of 6
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Re: V6 box keeps cutting out

Do you get any error code or message on-screen when the signal is (apparently) lost?

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ChrisHobbins22
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Re: V6 box keeps cutting out

Yes the signal lost pops up on the tv. 

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japitts
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Re: V6 box keeps cutting out

Is there an error code when you get this message? Signal errors reported by the V6 tend to have an error code with them - which you'll find listed on https://www.virginmedia.com/help/virgin-tv-error-codes 

If there isn't an error code, it could well be an error produced by your TV. Which would suggest an issue with the HDMI cable, port or input.

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