Hi, my lounge V6 box is having similar issues with picture and audio freezes on playback of recordings and live TV if I pause or rewind. I have checked all cables and connections as advised throughout this thread, with no changes in the problem - the freezing still occurs.
I have a second box in the bedroom which works fine with any recordings or paused/rewound live TV. However, when I attempt to watch recordings made on one box on the other TV (i.e. a lounge recording in the bedroom or vice versa), the lounge recordings will freeze and jump while the bedroom recordings play smoothly without issues. So I assume there is an issue with the V6 box in the lounge not writing to the hard drive properly.
Please can you advise if it is possible to get a replacement V6 box?
Firstly a little nag - please don't tack onto a long-solved thread with a "me too" - much better to start a new post with your details and then have one customer per thread, makes life easier all-round. I've done the honours for you, rant over 😉
Secondly, from your synopsis it does sound like the first indications of a failing hard drive - and if left alone, this is likely to get progressively worse until it fails outright.
You have 3 options to report your fault to VM..(in no particular order)
1: Use the text message service (07533 051809), this generally takes a couple of days.
2: Wait on here for VM forum staff to respond - currently around a week.
3: Call TV Faults - 150 from a VM phone, or 0345 4541111 from any other phone, and follow the "I have a fault" option. Queues seem to be greater later in the day, sadly.
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