Virgin Media Community

[Peteandshaz]

Hi my V6 box is continuously freezing, I believe a new box is required. I’ve no hair left from trying all the other contact methods.

[japitts]

@Peteandshaz 

Rather than add replies to a (long-since solved) old post, I've moved yours to a new one 🙂

I'm not sure what other contact methods you've tried to report your fault, but this forum isn't a first-line reporting service. You are best to call 150 (or 0345 4541111 from a non-VM phone) and follow the "I have a fault" options.

[Peteandshaz]

I have tried the other methods but just keep going around in circles, it is very frustrating.