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Re: V6 box channels "to be announced"

kendo159
Joining in

I to am having this problem along with unable to use on demand my tivio is fine it's my V6 box. Originally it was just the on demand so I booked engineer which I unfortunately had to reschedule but since yesterday we are now getting TO BE ANNOUNCED on our TV menu.

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi @kendo159 

The "To be Announced" error in the EPG, and the loss of On Demand is usually because the box has lost it's internet connection.

How is your V6 is connected to your VM hub?

Look at the left hand side of the Network Connections screen - are you seeing a success every 6 hours or a failure?

Have you tried reconnecting to the network on your V6?

Home - Help and Settings - Settings - Network - Connect to the Virgin Media service now.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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