My new V6 VM digi box arrived yesterday (Friday 7th). Been trying to get it to work properly since. I was advised by an operator that there was/is a fault or two in the area. Surely this has been resolved by now. I've turned the box on again and the menu is there and sound but no vision. So, on the blower again!
That's it no picture and no on-demand, only menu and sound and it's a new/replacement box. I've booked an engineer to come on Thursday. Meanwhile, I'm hoping someone might suggest something to try to fix the problem.
Very strange as it happens to be working... all of a sudden. However, the only thing that is working is the main TV. I go into 'guide' and all the TV programmes show including the preview in the top right-hand corner. So sound and vision working.
What isn't working, at the moment, is the on-demand service whether via the Home screen or via the main TV menu i.e. scrolling back to watch a programme you've just missed.
I shall leave the V6 box on and check again later. Perhaps that's what the box needs, just to be left on.
The box was working last Sunday evening for about an hour or so. The engineer has just come and gone and was on the phone to someone who developed the V6 boxes because he, the engineer wasn't sure what to do. Long story short, it transpires that it's the TV at fault! It's a Samsung TV, don't know the model but the engineer said that Virgin Media and Samsung are in the middle of an argument at the moment. Sounds bizarre to me.
Now I've been advised to go out and get a second-hand telly to 'tide me over'. I can't believe thisi s happening.
There have been some issues with 4K TVs causing issues with OnDemand under very particular circumstances, and Samsung TVs seem to come up as problematic more than other manufacturers. This may be what the engineer was referring to, although I'm not sure I'd entirely agree with the "having an argument" terminology 🙂
Is your TV a 4K UHD model? Are you able to look at the set (maybe on the back panel) and find a model number? Are there any HDMI ports marked as "MHL"?
On your V6, can you follow Home > Help & Settings > Settings > Video output... is 1080 enabled/ticked?
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