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Re: Tivo box frozen on starting up

I'm getting exactly the same problem. All attempts to contact VM are failing just now.
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Re: Tivo box frozen on starting up

Hi pwarms,

Sorry to see you are having major problems with your V6 box.

Have you tried signing into Service status at the top of this page? It shows any local faults and you can also run a test against the V6 box. By doing this VM should be able to send a signal to your box and try to repair it, or send out a replacement and/or engineer.

If that doesn't work then you need to contact the Faults team on 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues 

When calling Faults hopefully the system will recognise that you've used the online faults checker and place you into a queue for an agent to pick up, rather than going through all the automated tests .If that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Tivo box frozen on starting up

Hey @pwarms,

 

Sorry to hear that you've been having issues with your TIVO box. I can see from your account that you have been in touch with the team and an engineer has been out to your home.

 

Has this now resolved the issues that you've been having? If not, please let me know and I can look into this further for you.

 

Regards

Steven_L

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