TV pixilation still ongoing

[julo234567]

I have the same issue and have virgin Wi-Fi (in case this is an issue). Every time I check the hub it says my area is experiencing issues and to check back in 24 hours?! Please help. 

[japitts]

Better to start your own thread for individual issues, live TV doesn't use the internet.

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Reece_MH]

Hi julo234567 👋

Thanks for posting, and welcome to the Community Forums.

I'm sorry to hear you're experiencing some issues with your service. I've taken a look on our side and can see there is currently a known problem in your area. The details are below.

Affected Services: TV360, V6 and TiVo® - You might find that some TV channels are freezing and going blank on your Virgin TV, V6, Virgin TV 360 or TiVo® service at the moment

Fault Reference: F010906432

Estimated Fix Time: 11-SEP-2023 16:00 

You can continue to track updates regarding this fault, here. Our teams are working as quickly as possible to resolve this issue, and we're very sorry for any inconvenience caused.

Cheers,