Menu
Reply
Philnock1
  • 3
  • 0
  • 0
Joining in
476 Views
Message 1 of 4
Flag for a moderator

Re: Stuttering Recording

I have the same problem but I've saved lots of programmes and films over the years, will I lose everything.

  • Stuttering happens on all recorded programmes please help
Tags (1)
0 Kudos
Reply
Roger_Gooner
  • 8.32K
  • 540
  • 1.57K
Alessandro Volta
467 Views
Message 2 of 4
Flag for a moderator

Re: Stuttering Recording

Pleased be advised that recordings are not meant to be permanent and VM does not provide the means to copy recordings to an external device from the V6 onwards. On the plus side it seems to me that Catch Up has increased considerably over the years.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
newapollo
  • 14.15K
  • 1.89K
  • 4.35K
Very Insightful Person
Very Insightful Person
453 Views
Message 3 of 4
Flag for a moderator

Re: Stuttering Recording

Hi @Philnock1 

It sounds very much like the hard drive is failing.

You will need to call in and speak to faults.

As advised by @Roger_Gooner you will lose your recordings and series links so make a copy of the series links to make it easier to set them up again.

 

You can call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faultsbut best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

A member for the Forum team may pick this up  for you, however due to bank holidays it may be 3 or 4 days before they respond to your post.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
Gareth_L
  • 10.81K
  • 602
  • 1.2K
Forum Team
Forum Team
402 Views
Message 4 of 4
Flag for a moderator

Re: Stuttering Recording

Hi Philnock1

Sorry to hear about the above issues
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply