Virgin Media Community

[Burlo]

Hi Kath 

I am currently suffering with this issue with the sound dropping out every 20 seconds or so for a slit second. I’m running TiVo V6 boxes. Any info would be appreciated. This happens with or without the sound bar engaged.

[japitts]

Your post has been moved to a new thread, rather than adding to someone elses.

Is this happening with 1: Live TV? 2: OnDemand? 3: Recorded programmes?

That might start to help ID what's causing this.

[David_Bn]

Good Morning @Burlo, can you confirm if this error is still ongoing?

If this is still happening, can you please provide answers to the questions posted by @japitts, as this would be a good starting point to run diagnostics

Kindest regards,

David_Bn

[Burlo · Accepted solution]

Hi 

the concern is still there but looking through some posts I’ve changed the Dolby setting and up to now it has gone.

[Akua_A]

Thank you for the update @Burlo.

Please continue to monitor the service and let us know if you need any further help.

Thanks,