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Re: Sound but no picture

Settling in

We are also experiencing this issue, intermittent as we can go a couple of days without issues. 
So is the general consensus that we need to call out an engineer?


Very Insightful Person
Very Insightful Person

Hi @Ollie57 

have you tried re-seating the HDMI lead?

All try a different HDMI and also try different ports on the TV.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hello Ollie57.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the sound on your TV.

Did reseating the HDMI cable help at all?

If not, please let me know and I can take a look into this for you.