Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Re: Screen keeps going blank

Peterclochbar
Joining in

on ‎17-10-2022 22:41

Did this get resolved by technician and if so was it the cables?

I've had the same issue for months

0 Kudos
6 REPLIES 6

japitts
Very Insightful Person
Very Insightful Person

on ‎17-10-2022 22:57

What's the issue you've been having?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Peterclochbar
Joining in

on ‎17-10-2022 23:13

Similar to other users. Every now and then whilst watching TV the screen goes blank and no sound for a few seconds.

Can rewind and catch it.

Been going on for months and seems to be getting worse.

Done all the reboots and cable checks.

It's V6 version

0 Kudos

japitts
Very Insightful Person
Very Insightful Person
In response to Peterclochbar

on ‎17-10-2022 23:34

Does this happen on live TV, OnDemand, or a combination?

What does "done all the cable checks" mean?have you eliminated the HDMI lead and TV port as the cause, by trying alternate ones?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Peterclochbar
Joining in

on ‎18-10-2022 08:56

Yeah happens in live and playback 

Yeah tried different cables and ports.

Changed TVs few months back and it happened with both.

0 Kudos

ozsat
Superstar
In response to Peterclochbar

on ‎18-10-2022 18:39

Any other devices connected via HDNMI to the tv?

==================================
1.2Gb/100Mb in Oxford (area 31) using SH5
0 Kudos

Peterclochbar
Joining in

on ‎18-10-2022 19:25

Yeah a PS4. Never any issues with that

0 Kudos
Top