Can I jump in please?
You can start your own thread, yes... always better to do that than add to someone else's thread.
Pixellation on live TV is often a signal fault, I'll copy below the advice I posted in the thread you tacked onto. Sky Cricket SD is on the same TX as ITV4+1-SD so would be a good test.. If it's Sky Cricket HD, then check TLC-HD or Sky Comedy HD. If those are affected, that's strong evidence of a signal fault.
If your live TV is OK, but recorded and paused/delayed TV is problematic, that suggests a hard drive problem.
If live TV is affected, so will any recordings from the channels affected. So the standard advice I give to anyone with "my picture is pixellated" queries...
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
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