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Re: Pink/purple and white flashing lights - V6 box

Also having this problem, with Pink & White flashing lights and stuck on Starting Up screen. Only had Virgin Media a week and it's broken already! 😞

Tried all the common fixes - resetting, checking wires etc.

Please help.

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Re: Pink/purple and white flashing lights - V6 box

@SallyS187 

You'd added your post to a (long-solved) thread so I've started a new post for you 😉

Sounds like your box could be faulty to me - possibly a failed software drop but all the same. Best call it in, 150 from a VM phone or 0345 4541111 otherwise.

Out of interest, how is your V6 connected to your homehub for the internet - is it WiFi or Ethernet?

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Re: Pink/purple and white flashing lights - V6 box

It’s on Ethernet. Just randomly stopped working the other day 😞

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Re: Pink/purple and white flashing lights - V6 box

has your box worked its way out of the boot loop yet? If not, and the Ethernet cable is securely connected, I'd suggest calling your fault into VM.

150 from a VM phone, or 0345 4541111 from any other phone.

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Re: Pink/purple and white flashing lights - V6 box

Thanks for the tip, but it's impossible to get through on the phones. Spent an hour on hold, twice, only to get disconnected, twice.

So now, I'm paying for a service I can't access. Great.

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