I have the same issue. All Sky on demand features tell me I needed to upgrade to view. Spoke to tech support and it is known issue that will take some time to resolve. I am now on list to get considered for compensation for loss of service.
Take a read of the thread below, and try the suggestions in it. Please post back with the outcome.
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Thanks for using the Community Forums to get this issue with your On Demand services looked into, I am sorry if this has been causing some frustration 😥
I am glad the team are already looking into this on their side, how are things since you last spoke to them?
Were you able to take a look at the advice @japitts posted?