I've had the same problem for over 5 years, several engineer visits and nothing done. I have now gone over to BT TV as of Saturday so I rang Virgin's retention line today to cancel my TV service and was told that I would have to pay a £79 early disconnection fee which I disputed and reiterated that I have been paying for a glorified recording box for over 5 years. I told the Advisor that she could waive the fee to which I was told my contract doesn't end until February so told her I know this but seeing as I've not had a proper service for over 5 years she could either waive the fee or credit me back my monies for the last 5 years which she said she couldn't do either. I asked to speak to someone higher and as always was told there was nobody available. I finished by saying they are not getting another penny out of me and I will be cancelling my direct debit - which I have done. How can we be charged for something we are not getting and then be treated so badly when after 25+ years with Virgin and it's forebears we've had enough?
My previous posts on this issue have been archived but it's obvious this is a problem that Virgin cannon fix but are still happy for customers to pay for.
