Virgin Media Community

[Rich59]

I'm having the same issue with my V6 box. The problem also started on Sunday. I've checked and tried everything I can and tried to contact Virgin Media (as suggested) but couldn't get through to a person. Do I need an engineer to visit? Can anyone help?

[japitts]

@Rich59 

Firstly, it's often much better to start your own thread than add to someone elses - it saves multiple replies getting confusing 🙂

Can you confirm you definitely have a V6 and not a TiVo? Check here - this error is often a TiVo one.

If you do have a V6, how is yours connected to your homehub?

If you follow Home > Help & Settings > Settings > Network, what's reported in the top-right?

[Rich59]

Thank you for your reply. It’s a V6 and had been connected to the network via a power line Ethernet connection. I’ve since spoken to the technical team who helped me set up a wireless connection. However, the signal reads 27% (marginal). They are sending me a new Ethernet cable.

Regards,

Richard.