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Re: HD Channels Pixelated

Tel691
Tuning in

I have a similar issue as of 6pm this evening with both virgin boxes!

Since then Sky Sports PL HD, Sky Football HD & Sky Cricket HD along with Sky Docs & Eurosport HD channels are pixelated but Sky Sports SD channels are working fine. All other HD and SD channels are ok. Rebooted TV and boxes but no change. Any ideas? 

1 REPLY 1

japitts
Very Insightful Person
Very Insightful Person

Better to start your own post than add to someone else's, yours has been moved now.

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need an engineer visit, depending on what VM's remote diagnostics turn up.

Given the channels you've mentioned, I think you'll find More4-HD & Animal Planet HD will also be affected. Without knowing which of Eurosport 1HD or Eurosport 2HD you're referring to, I suspect I could name some others - because of the way DTV platforms group channels on multiplexes. None of this will alter the end advice.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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