Rather than add to someone elses thread, it's far better to create your own.
What are the problems you're having with getting through to VM? Wait times - I'm afraid - are not uncommon with many companies these days and a bit of patience can be required, although different times of day can be quieter.
VM staff work their way through posts on here, but you're looking at a couple of days - it's not an immediate response, especially at weekends.
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Welcome to the Community Forums! It's great to have you onboard.
I'm sorry to hear you've been facing the green screen of death and haven't been able to get much help from the team with this. We will need to replace the box in order to fix the issue.
I've arranged an engineer visit for you so that the box can be replaced for you. To view your appointment time slot, please head over to your My Virgin Media account. The appointment can be arranged online if needed 🙂
Let us know how the visit goes and if you need anything else!